Home | LATEST NEWS | Transport Focus survey reveals road user satisfaction in England
Transport Focus survey reveals road user satisfaction in England
Transport Focus survey reveals road user satisfaction in England

Transport Focus survey reveals road user satisfaction in England

A survey released by Transport Focus has highlighted high overall levels of road user satisfaction in England.

The independent watchdog has revealed all in its Strategic Roads User Survey (SRUS), put together by gathering data through insight and interviews from more than 8,000 road users in England.

Focusing on road use between April and August 2018, the survey reveals that 82% of respondents are satisfied with their last journey on a motorway or major A road managed by Highways England.

This is a great seal of approval at a time when the organisation is investing in improving the roads in the country, while at the same time, the government is investing billions of pounds in tackling those roads in poor condition.

Launched by Transport Focus at the Highways UK conference in Birmingham, the data also reveals that there is high satisfaction with journey times (82%).

The percentage drops to 79% when the question of road surface quality is posed – something that both Highways England and the central government want to address.

Regionally, there is higher satisfaction of surface quality in the North East, where 87% said they were happy with the conditions.

Only 65% of respondents are happy with the way roadworks are managed, with that number dropping further to 51% when only respondents based in the South East are taken into account.

Anthony Smith is the Chief Executive of Transport Focus. He said: “Results from our new Strategic Roads User Survey offers the most significant and robust picture ever of driver satisfaction on the motorways and major A roads maintained by Highways England.

“This new survey provides a detailed picture at regional and individual road level about the experience of all drivers, whether in cars, vans, lorries or coaches – as well as motorcyclists. It makes it possible for those who manage specific roads to find out what users think on a range of key issues and identify where they need to prioritise improvements.”

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