Services across Scotland’s railway have improved for the sixth consecutive period.
According to figures released by Transport Scotland, ScotRail services “improved significantly” in the three months to June 2019, when compared with the previous year.
This looks even better in the context of the same data in the three months to June 2018 showing continued improvement in services across Scotland’s railway, therefore continuing the trend.
Statistics come from the Service Quality Incentive Regime (SQUIRE) report, which is used by Transport Scotland in order to assess ScotRail’s facilities, ensuring trains and stations meet standards.
If standards are not met during these inspections, ScotRail is expected to contribute to the SQUIRE investment fund, with all money reinvested into projects across Scotland’s railway.
According to the data, the services north of the border have benefited from continued investment in frontline staff, which in turn has seen a 43% improvement; as a result, the contribution to the SQUIRE fund has reduced from over £1 million between April to June 2018, to just over £620,000 for the three months to June 2019.
Overall customer satisfaction has improved alongside upgrades in service quality; this includes upgraded help points and waiting areas on the Edinburgh to Glasgow mainline.
Elsewhere, LED lighting has been improved at various stations, as have customer information screens, and ticket vending machines.
Phil Campbell is the Head of Customer Operations at ScotRail. He explained the many new features that have contributed to improved passenger experiences, and said it reflects the “considerable impact” already enjoyed thanks to the work of ScotRail.
He said: “Everyone at ScotRail is working flat out to improve the quality of our service and these figures show the considerable impact the efforts of our people have already had.
“The investment in brand new and upgraded trains, better stations and improved infrastructure is delivering the service our customers expect and deserve.”