Figures released by Transport Scotland reveal ScotRail trains and station facilities are continuing to improve.
The data has come from the Service Quality Incentive Regime (SQUIRE) report focusing on the three months up to and including June 2018.
As the national train operating company in Scotland, ScotRail is tasked with ensuring business users, those travelling to and from work, and others who rely on the railways have the most comfortable, stress-free journeys that are quick and efficient.
Transport Scotland’s research suggests a consistent trend of improvements on ScotRail services, something that is backed up by the fact significant station improvements have been made along the Glasgow-Edinburgh route, with waiting areas at Croy, Falkirk High, Polmont and Linlithgow transformed into ScotRail lounges.
David Lister is the Alliance Sustainability and Safety Assurance Director at ScotRail. He outlined the milestones hit during the three months from April 2018 and is understandably pleased at the progress made.
He said: “We know there is a lot of work still to be done, but these figures confirm the progress ScotRail is making.
“The investment we are making – in station facilities, on our trains, and in our people – is part of our plan to build the best railway Scotland has ever had.
“This summer we have delivered major milestones across Scotland’s railway – including the introduction of our brand new Hitachi Class 385 electric trains, the opening of the redeveloped Dundee Station, and significant station improvements on the Edinburgh-Glasgow route.”
The trains mentioned by Mr Lister includes improved on-board facilities such as power sockets at each pair of seats, free WiFi and accessible toilets.
In the wider context, the introduction of electric trains is key to improving the environment and lowering emissions, while also paving the way for electrification on the whole network, which has taken place on lines in Scotland in recent months.