NTBS has been established for more than 30 years and provides a crucial service to the transport sector thanks to its innovative and unique breakdown recovery options.
The company explains just how its bespoke solutions are not only cost effective, but can lead the way forward for haulage companies and those with large fleets.
For more than 30 years, Nationwide Transport Breakdown Services Ltd (NTBS) has provided business users of the road network with something that is unique to the marketplace.
Breakdowns are not uncommon; statistics from the government found there were almost 188,000 incidents registered on our roads in 2015/16.
For those businesses that rely on the road network every day, there is an acceptance of the breakdown risk, which is why many sign up for cover, with packages including recovery, and roadside assistance.
However, NTBS works differently to the norm, providing a niche service for road users that optimises savings and the very best in business breakdown cover.
Because of this rare offering, commercial vehicles have access to breakdown and recovery services from anywhere in the UK and Europe – but without the financial strain of cover all year round.
Clients who are based anywhere in the UK or Europe can access breakdown and recovery services for their commercial vehicles by simply making one phone call, covering anything from a mechanical breakdown, auto electrics, hydraulics, windscreens and shutter doors.
Since it was set up by Spencer Brown in 1987, NTBS has continued to grow and from covering breakdowns on transport refrigeration units, a range of commercial vehicles now benefit thanks to the vision of the company.
A gap in the market was identified by NTBS; the organisation knew that customers who had refrigeration units had no point of contact in the event of a breakdown. NTBS became that point of contact, and an established network has been building ever since.
Because of these beginnings, the company’s core strength is in communication with customers, and Stuart Brown, Managing Director, said NTBS “always look to exceed client expectations and keep them fully updated.”
A client list that includes notable blue chip companies would suggest that NTBS has succeeded and since its move to Denton, which coincided with the introduction of communication lines 24/7, 365 days a year, the attraction from clients has accelerated.
The Pay-On-Use service operated by NTBS means that commercial customers will still be able to honour their own business commitments and remain on the road, therefore protecting earnings and reputation, while also saving money on premiums.
As NTBS say, the customer pays for the service as and when it is needed – it really is as simple as that.
Stuart Brown added that it gives customers “peace of mind that they don’t have to pay for something they may never use.”
Major recovery can be undertaken, with assistance all through the process thanks to the dedicated team of agents at NTBS, whose locations are wide and varied, making assistance possible in every area of the UK and Europe.
The level of customer care is another aspect that sets the company apart from others specialising in breakdown recovery, and the success already yielded is real proof of the satisfaction levels clients feel with the service.
However, the Managing Director at NTBS is looking to improve this even further, with growth in the agent network expected so that customers continue to receive what they need, at a fraction of the market price.
Stuart Brown said the company wants to: “ensure our agent network continues to grow and produce a service level that customers require in a breakdown situation. Our service is only as good as our agent network and if we can continue to grow together, we can all assist each other.”
Queries can be handled and answered by the NTBS team at any time, no matter what the day or hour, and each customer has a point of contact regardless of the hour of the day.