The Office of Rail and Road (ORR) has established a new measure of train punctuality, which will increase accountability and transparency for passengers.
Statistics will now use the ‘On Time’ punctuality measure; this registers trains as being on time only on occasions when they arrive at station stops one minute ahead of schedule.
It will improve what we know about train punctuality because the system currently used – public performance measure (PPM) – registers trains that arrive within five or 10 minutes of scheduled arrival time.
PPM only measures punctuality at the final destination of each train, whereas ‘On Time’ is measured at all station stops along the route.
Train punctuality is said to have improved through this new-style measurement, showing a 2.5pp improvement from last year’s calculations.
Passengers can expect a better service, as the industry will be able to pinpoint with greater accuracy, the issues that result in delays, and therefore assist it to focus on solutions thanks to better and more useful data.
The new-style statistics show that almost two thirds of stations were arrived at on time in the year to June 2019.
Lyndsey Melbourne, Head of Information and Analytics at the ORR, said the new measures will aid transparency.
“We are publishing these new measures of punctuality and reliability to aid transparency of train performance and to help the industry focus on exactly where problems are arising and therefore direct their efforts on finding a solution – so passengers will benefit as solutions are found more quickly and more trains arrive on time.”
Over the last year, the number of trains cancelled have decrease have decreased when compared to the previous year; the statistics also reveal the reasons for cancellations – such as train operating companies ordering these stoppages because of faults; severe weather issues and trespassers; and Network Rail needing to cancel services for infrastructure and operation work, such as track and signalling faults.