Nationwide Transport Breakdown Services (NTBS Ltd), founded in 1987 and is now a well-established company offering a nationwide breakdown service whilst celebrating 30 years in operation. We provide a complete “one stop shop” breakdown and support service to the HGV industry, and based on our considerable success and experience gained over 15 years, Nationwide Coach Assistance Ltd (NCA Ltd) was formed in 2002 operating the same philosophy but dedicated to the PSV industry. Both companies are owned and managed by the 2nd and 3rd generation of the Brown family and are both recognised as a leading breakdown service providers responding to all breakdown needs.
24/7 SPECIALIST BREAKDOWN AND RECOVERY SERVICES FOR ANY COMMERCIAL VEHICLE, ANYWHERE IN THE UK AND EUROPE
Our operation is a TRUE PAY ON USE service with coverage anywhere in the UK and Europe delivering an unrivalled level of service you would expect when in need of urgent roadside assistance, and at competitive rates.
Both companies operate from their own call centre in Denton, Manchester, we can provide support to any type, model or age of vehicles, plus all special and ancillary equipment including auto electrics through to trailers, Tail Lifts, shutter doors transport refrigeration equipment, hydraulics and tyres. NCA Ltd can also provide replacement vehicles to allow passengers to continue their journey.
NTBS Ltd have been assisting Border force for the last 6 years with this service and have a dedicated telephone number into the office which is answered 24 hours a day as Border Force. All services are accessed using one phone number, 0845 217 8255 where helpful and knowledgeable staff are available 24 hours a day, 365 /366 days of the year, to mobilise the nearest most competent agent to help resolve your issue.
NTBS Ltd operate its own bespoke management system Spencer for recording all job details this provides a full history of attendances to vehicles regardless of location. Web access is also available for customers to access the jobs and obtain up to date information of all live jobs. The system can produce customer reports as required giving details of vehicle site arrival times and completion times. Emails are sent on the start and completion of all jobs which provide full details of the attendances and the instructions undertaken to your designated e-mail addresses. All telephone calls are recorded.